Careers

Go Beyond! Join the CAPA Community!

What gets you up in the morning? What makes you excited to start the day? At CAPA The Global Education Network, our remarkable employees collaborate and innovate across multiple locations and time zones every day to promote highly experiential and personalized international education programs and internships. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Sydney, and Shanghai.

Our careers integrate our diverse identities, talents, passions, and experiences. Our culture is centered around the total employee experience – who we are, what is meaningful to us and to our students and partners, and how we can best contribute to reach our full potential and to achieve our organizational goals. We are leaders at every level. We welcome everyone’s voices and ideas, and we help each other out, in order to tackle our greatest work and industry challenges.

If you want to develop your career success in an entrepreneurial, globally networked and FUN environment, please join us! We offer generous benefits, including paid time off, health and disability insurance, retirement savings plans, wellness, staff socials, training and development, and more.

Go beyond your average job and explore our opportunities at CAPA!

Open Positions in the United States

Application Administrator  
Department: Global Program Services
Position: Applications Administrator

Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and  colleges  across  the  country  and  around  the  world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network,  professional  expertise, and demonstrated success in the field make us  the preferred resource for a growing  number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally
interdependent and diverse world.

General Description
The Application Administrator provides key application administration, support and training for CAPA’s technology platforms including our student enrollment and operational management system, and our learning management system.  In addition, this position will help to source, configureand support other third-party applications to meet business needs.

The Application Administrator will work closely with the Vice President of Global Program Services to develop operational workflows and documentation; train
users;  and  coordinate  and  execute upgrades. This role requires strong business skills and will consult with users to identify and improve business  processes  and  operating  procedures. Major  systems  of  responsibility  include  but  are  not limited to Salesforce (CRM), CANVAS (LMS), and Office 365 applications. 

This role will report to the Vice President of Global Program Services with a dotted line to the Manager of Global IT Operations.

Key Responsibilities
  • Perform Application Administrator duties for assigned applications (such as user creation and permissions setting).
  • Manage support ticketing system for assigned applications ensuring solid communication and expectations on completion of work are set and met.
  • Work with VP to assist with installation of new applications and/or upgrades. Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications.
  • Serve as a liaison with local and international vendors to address and resolve systems issues.
  • Ensure that system administration duties are performed within budget parameters when third-party providers are required for support.
  • Assist  in  the  creation  of  system  design  and  functional  specifications, including  integrations among multiple systems, to meet the needs across all business functions.
  • Create training documentation and videos to demonstrate effective use of application systems to support essential business functions across all departments.
  • Ensure that license and service agreements and security certificates related  to  assigned applications are acquired, executed, and renewed.
  • Conduct maintenance during off-hours as required.

Qualifications
Required:
  • Bachelor’s degree (business systems, computer science, information technology, or related field preferred).
  • 2+years’experience in application/systems administration.
  • Ability to communicate clearly and effectively in verbal and written formats with technical and business staff.
  • Excellent organizational, time management and project management skills.
  • Ability to effectively and appropriately prioritize competing needsto meet deadlines.
  • Exceptional analytical skills.
  • Excellent attention to detail.
  • Ability to build strong partnerships  with  vendors and  other professionals in a wide range of roles within the organization.
  • Intellectually curious, creative problem solver who loves a good challenge.
  • Self-motivated and highly engaged.
  • Demonstrated  capacity  to  develop and maintain   effective working relationships with individuals  and  organizations reflecting a broad range of identities,  perspectives and experiences.

Preferred:
  • Salesforce system administration experience.
  • Canvas CRM experience.
  • Technology experience in higher education or a university setting.


Hours
This is a full-time position. Standard hours are 9:00AM to 5:30PM, Monday to Friday. Weekend and evening work is sometimes required, and flexibility with hours is essential. Due to the nature of the study abroad field and this particular role, additional time beyond regular office hours is to be expected on occasion.

How to Apply
Come join our team! To apply, please email a cover letter and resume to: jobs@capa.org (include Applications Administrator in subject line).

CAPA The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.

Apply Now

Marketing Intern - Fall 2017 term  
Department: Marketing
Position: Marketing Intern - Fall 2017 term

Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and  colleges  across  the  country  and  around  the  world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network,  professional  expertise, and demonstrated success in the field make us  the preferred resource for a growing  number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description
CAPA is seeking a 10 month, part-time (25 hours per week maximum) Marketing Intern who will be supporting the day-to-day activities of a creative, fast-paced marketing department. This Marketing Intern is enthusiastic and detail-oriented, supporting working closely with the team to deliver a broad range of projects that are on brand, on target, and on strategy. The Marketing Intern is responsible for monitoring trafficking projects and keeping the team organized to meet deadlines. Additionally, he/she acts as back-up support to aid the team with content marketing efforts in HubSpot (an automated inbound marketing platform), including creating landing pages, CTAs, email templates, and social media and blog posts. The Marketing Intern is a key contributor to the creative process because through research, he/she follows current trends and keeps the team informed. Reports to the Inbound Marketing Strategist in Boston.

Key Responsibilities
  • Assist in the creation of print and web Marketing content - drafting emails, ads, and other collateral for students and institutional partners
  • Conduct online research for various projects such as downloadable content and blog creation
  • Aid Marketing team in the coordination of event logistics including conferences, workshops, symposia, tradeshows, study abroad fairs, etc.
  • Maintain library of marketing materials/collateral (online database and physical) 
  • Place purchase orders for images, print collateral, giveaway items with outside Marketing vendors, following up as necessary to meet project deadlines
  • Help update CAPA’s website – uploading and editing content and ensuring the website it up-to-date 
  • Prepare bulk shipments of marketing materials 
  • Support the marketing department as needed with various ad hoc tasks as assigned


Qualifications
Required:

  • Exceptional verbal and written communication skills, including copy-writing abilities  
    Strong organization skills and impeccable attention to detail
  • Demonstrated ability to successfully juggle multiple projects simultaneously and work under tight deadlines
  • Basic experience with updating website, blog, etc.
  • Comfortable working both independently and in a team environment
  • Highly collaborative and able to identify areas for additional collaboration across departments
  • High level of drive, enthusiasm, and flexibility
  • A willingness to learn and a desire to continuously improve
  • Ability to accept constructive feedback and direction and to contribute to the big picture

Preferred:
  • Bachelor’s degree in marketing, communications, journalism or related field
  • Study abroad experience or interest in the field of international education
  • Experience working in an advertising/marketing agency or in-house marketing department
  • Tech savvy – early adopter of new technologies and trends
  • Heavy social media user

Hours
Part-time role with a maximum of 25 hour/week. Schedule to be decided upon hire. CAPA’s standard work hours are 9:00AM to 5:30PM, Monday to Friday.

How to Apply
Come join our team! To apply, please email a cover letter and resume to: jobs@capa.org (include Marketing Intern in subject line).

CAPA The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.

Apply Now

Institutional Relations Manager  
Department: Institutional Relations
Position: Institutional Relations Manager

Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and  colleges  across  the  country  and  around  the  world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network,  professional  expertise, and demonstrated success in the field make us  the preferred resource for a growing  number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally
interdependent and diverse world.

General Description
The Institutional Relations Manager (IRM) is a sales role focused on business development as well as maintaining and growing existing institutional partner relationships within a region designated by CAPA. We are seeking IRMs to cover a variety of territories, ideally based in Boston or within driving distance of a large concentration of universities such as the preferred areas of Atlanta, Chicago and Dallas/Austin. Remote work arrangements within these specific regions will
be considered.

The IRM will work with CAPA’s current partners to approve CAPA programs, recruit students to CAPA programs, and to develop custom and partnership programs at our CAPA centers. The IRM will also be responsible for cultivating new institutional partners and helping institutions build a learning abroad strategy for their faculty and students with CAPA.

The ideal candidate will be a target-driven strategic thinker who is self-motivated but also able to collaborate and function as a productive team member across departments. This position reports to the Vice President of Institutional Relations and Admissions.

Key Responsibilities
  • Consult with U.S. colleges and universities to create partnership and affiliate agreements with CAPA through our global city programs, institutes, and seminars.
  • Create customized program opportunities with institutions at our Global City center locations, utilizing extensive knowledge and expertise in academics, internships, service-learning, and student services.
  • Support our partner institutions including occasionally attending their study abroad fairs and related university events to promote CAPA’s programs and institutional services.
  • Develop, establish, and maintain relationships with study abroad professionals, administrators, and faculty at our partner institutions.
  • Attend and present papers and sessions at national and regional conferences.
  • Work in conjunction with multiple departments within CAPA, both domestic and international, to support our current partnerships and to look for opportunities to generate new ones.
  • Assist  partners by guiding their program development efforts, supporting recruitment, communicating CAPA updates, handling special requests, and providing creative solutions to complex programming.
  • Travel domestically 25-40% of the year, depending on peak seasons. 

Qualifications
Required:

  • Proven track record of success in sales arena, consistently exceeding targets
  • Exceptional communication and relationship-building skills
  • High level of competitive drive, self-motivation, enthusiasm, and flexibility
  • Strong customer service orientation
  • Knowledge of contact management systems, ideally Salesforce
  • Comfortable working both independently and in a  team environment, within and across departments to meet established target-based performance goals
  • Ability to manage multiple tasks in conjunction with a heavy travel schedule (40% during peak seasons)
  • Strong written, verbal, and presentation skills
  • Ability to network with peers and contacts to seek new relationship opportunities
  • Good  working  knowledge  of  Microsoft  Office  programs  and  comfortable  working  in  a  CRM and database applications
  • Driver’s license and ability to drive long distances
  • BA/BS required

Preferred:

  • Minimum of 5 years’ working in sales to universities
  • MA preferred
  • Close proximity to major airport due to travel requirements

Hours
This is a full-time position. Standard work schedule is 37.5 hours per week, 9:00 to 5:30, Monday to Friday. Due to the nature of sales and the study abroad field, additional time beyond regular office hours and work on weekends and holidays is to be expected in this role.

Benefits

  • Competitive salary plus bonus potential
    Medical/dental insurance
  • 401(k)retirement savings plan
  • Three weeks paid time off in the first year, four weeks thereafter
  • CAPA Wellness plan


How to Apply
Come join our team! To apply, please email a cover letter and resume to: jobs@capa.org (include IRM in subject line).

CAPA The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.

 

Apply Now

Billing Specialist  

Department: Finance
Position: Billing Specialist

Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description
CAPA is seeking a focused and detail-oriented Billing Specialist/Accountant to handle our student and university accounts as well as to provide support to other accounting members of the Finance team in our Boston and London offices.  This is a Boston-based position.

Key Responsibilities

Billing Duties:

  • Create and bill invoices to universities and students.
  • Communicate and request approval from Program Management before sending any invoices.
  • Maintain individual and group billing tracker.
  • Make outbound collection phone calls and follow up with email messages to collect past due payments in a proactive manner.
  • Document client communications and subsequent actions, maintaining a continuously updated tracking system.
  • Provide updated payment and billing status to management on a weekly basis.
  • Answer and address university/student inquiries and issues in a timely manner.
  • Prepare checks for deposit, email deposit report, and make bank deposit daily.
  • Monitor WIRE payment and update tracker and NetSuite for payment received daily.
  • E-mail payment receipts to students and universities upon receipt.
  • Follow up on outstanding invoices based on due dates.
  • Bill for Housing Deposit via credit card.
  • Process refundable housing deposit once the program is over.
  • Enter all credit card payments in NetSuite and update tracker for payment received.
  • Refund credit request on weekly basis and update NetSuite for refunds.
  • Nurture and maintain positive student and university relationships.

Accountant Duties:

  • Review and process all invoices and employee expense reports for appropriate supporting documentation, proper G/L coding and departmental approval prior to processing and payments.
  • Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices.
  • Respond to vendor inquiries, reconcile vendor statements, research and correct discrepancies.

Other Duties:

  • Responsible for writing and collecting all payment agreements from students.
  • Collect and update tracker for Financial Aid Disbursement Forms.
  • Contact financial aid offices of the universities to determine flexibility re: disbursement date.
  • Contact students for gap payment in order to collect postdated checks.
  • Mail checks once signed and file the paperwork weekly.
  • Support the Finance department and operations staff as needed.

Skills and Experience

Required

  • BA/BS degree.
  • Exceptional customer service experience (internal and external).
  • Excellent verbal and written communication skills.
  • Strong organization skills and attention to detail.
  • Ability to successfully juggle multiple projects simultaneously, work under tight deadlines and adapt a flexible approach to meet the needs of the business.
  • Flexibility with regard to job duties and the ability to learn new things.
  • Ability to work well independently as well as across departments.
  • Ability to accept feedback and direction but also to contribute to the big picture.
  • Ability to keep all financial data confidential.

 

Preferred

  • Study abroad experience is a strong
  • Proficiency working with Microsoft Office and NetSuite is highly desired.

Hours

This is a full-time role. Standard hours are 9:00AM to 5:30PM, Monday to Friday. Due to the nature of the study abroad field, additional time beyond regular office hours is to be expected on occasion in this role.

How to Apply

Join our team! To apply, please visit our Careers site at:  https://www.capa.org/careers; or e-mail a cover letter and resume to: jobs@capa.org (include Billing Specialist/Accountant in subject line).

Open Positions at our Global Program Sites

Internship Coordinator (London)  

Department: Global Internships
Position: Internships Coordinator

Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and  colleges  across  the  country  and  around  the  world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network,  professional  expertise, and demonstrated success in the field make us  the preferred resource for a growing  number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally
interdependent and diverse world.

General Description
The internship division organizes and monitors more than 700 placements at the London center while overseeing the development and quality assurance of internships at CAPA centers worldwide. CAPA is one of the leading and most respected organizations for internships abroad. A CAPA internship (work placement) is a unique opportunity for U.S. students to gain a competitive edge by getting hands-on experience in one of the world’s leading cities. Internships can be in any field, depending on the student’s career and academic interests.

Key Responsibilities

  • To research, develop and monitor internship  sites/work placements for our students at organizations and businesses throughout London.
  • To work directly with businesses and organizations to help them understand the benefits of a CAPA intern and to educate them on their responsibilities in regards to the placement.
  • To assist with the arrival and orientation of incoming  interns, provide follow-up supervision and act as an  on-site advisor for issues relating to student  internships. A high level of customer service is required.
  • To  liaise with our U.S. administration office during  pre-departure and create thorough and accurate pre-departure information for students.
  • To maintain intern and site databases to a high level of accuracy.
  • To attend CAPA events such as arrival and departure parties, mid-term dinners and special CAPA events.
  • To assist with other administrative tasks within the office and across departments as required.
  • This role will also be cross -trained to be able to assist the department of student affairs at busy times; this would involve further student care and advising as well as administration.
  • To carry an emergency mobile phone outside  of  office hours on a one-week basis approximately every 6 weeks in rotation with other members of staff. Full training and back up resources will be provided.


Qualifications
Required:

  • Bachelor’s degree
  • Minimum three year’s work experience
  • Excellent customer services skills
  • A high level of professionalism and comfort working with key people in businesses across London
  • Networking skills
  • Ability to cold call prospective internship sites and develop a rapport
  • Research skills to find new internship sites
  • Strong attention to detail
  • The ability to work well independently as well as across departments
  • A high level of proficiency in computer software particularly Microsoft Office, Word and Excel
  • An aptitude for working with databases or CRM systems
  • Flexibility in terms of working hours and job description
  • The legal right to work in the UK
Preferred:
  • Experience working with students
  • Knowledge of the U.S. education system


Hours
This is a full-time position. Weekend and evening work is sometimes required, and flexibility with hours is essential. Due to the nature of the study abroad field and this particular role, additional time beyond regular office hours is to be expected on occasion.

How to Apply
Come join our team! To apply, please email a cover letter and CV to: jobs@capa.org (include Internship Coordinator in subject line).

Please note CAPA will only consider candidates with the established legal right to work in the UK.

CAPA The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.

Apply Now

Internships and Academic Coordinator (Sydney)  

Department: Program and Student Services
Position: Internships and Academic Coordinator

About CAPA

CAPA The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world.  CAPA The Global Education Network is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, Sydney, London and Shanghai. 


CAPA Global Education Network runs tailored study abroad academic programs for university students from a diverse range of partner institutions in the USA. In addition to administering all aspects of study abroad programs from seminars and lectures to housing, transport and educational excursions, CAPA also offer students the opportunity to undertake unpaid internships during their semester in Sydney.

Job Purpose

The Internships & Academic Coordinator position reports to the Director of Academic Affairs and the Director of Program and Student Services. The role requires significant collaboration as part of a small team within the CAPA Sydney Centre.

The successful candidate will be responsible for the following business functions:

Academic Responsibilities:

  • Course scheduling, CANVAS course preparation & maintenance in Salesforce, class logistics and faculty and Head Office communication.
  • Assisting faculty with field class arrangements.
  • Administration of student course enrolment, class attendance, and end of semester course grade administration.
  • Serve as first line of advising support for students who have questions or concerns regarding the academic component of their program experience.
  • Key support person for the academic support needs of visiting faculty who are participating on custom programs.

Internship Responsibilities:

  • Identifying, matching and placing students into quality internships, and oversight of all relevant internship documentation.
  • Provide follow-up supervision and act as an on-site advisor for issues relating to student internships. 
  • Articulating the value of experiential education in formal and informal contexts.
  • Identifying and securing new partnerships together with maintaining and strengthening current partnerships to provide quality internship opportunities for the CAPA Sydney programs. 
  • Maintaining intern and site databases professionally and accurately.
  • Assisting in the continued development and streamlining of effective work practices in the area of internship placements.
  • Key contact for custom programs which include internships, with responsibility for placement of students enrolled on these programs.

Other Areas of Support:

  • Providing assistance with the delivery of Arrival & Orientation programs and participation in program events when students are in country.
  • Periodical responsibility for the emergency phone – a role shared between 3 staff members.

Essential Requirements

  • This position is best suited to someone familiar with the tertiary education sector, possibly having worked in an academic administration or student services role. You will be degree qualified with successful relevant early career experience.
  • Candidates must have excellent administrative skills, attention to detail, accuracy and time management.
  • Excellent personal and interpersonal skills with an outgoing and friendly personality.
  • Excellent communication skills, the ability to work calmly under pressure and demonstrated ability to work collaboratively as part of a team.
  • Knowledgeable about Sydney and Australian culture.
  • High level proficiency in Microsoft Word, Excel, and PowerPoint.
  • Familiarity with CANVAS or similar online learning platform
  • Legal right to work in Australia.

Hours of Work

This is a full-time role.  Weekend and evening work is sometimes required, and flexibility with hours is essential.  

How to Apply

If you’re looking for an exciting career opportunity, e-mail your CV and cover letter with salary requirements to: jobs@capa.org (please write in the subject line: "Internships and Academic Coordinator").