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Careers

Go Beyond! Join the CAPA Community!

What gets you up in the morning? What makes you excited to start the day? At CAPA: The Global Education Network, our remarkable employees collaborate and innovate across multiple locations and time zones every day to promote highly experiential and personalized international education programs and internships. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai, and Sydney.

Our careers integrate our diverse identities, talents, passions, and experiences. Our culture is centered around the total employee experience – who we are, what is meaningful to us and to our students and partners, and how we can best contribute to reach our full potential and to achieve our organizational goals. We are leaders at every level. We welcome everyone’s voices and ideas, and we help each other out in order to tackle our greatest work and industry challenges.

If you want to develop your career success in an entrepreneurial, globally networked and FUN environment, please join us! We offer generous benefits, including paid time off, health and disability insurance, retirement savings plans, wellness, staff socials, training and development, and more.

Go beyond your average job and explore our opportunities at CAPA!

Open Positions in the United States

Open Positions at our Global Program Sites

Program and Student Services Assistant (London)  

Program and Student Services Assistant (London)

Organizational Overview

CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and colleges across the US and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, London, Shanghai, and Sydney.

CAPA: The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities, and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description

Reporting to the Manager of Program and Student Services and based in London, the chief function of the Program and Student Services Assistant role is to provide logistical support to ensure the seamless running of specialized programs. The post holder will provide a high level of care and support for American students studying abroad with CAPA in London. This role will support program planning for CAPA programs. There will be a degree of pastoral care to CAPA students and the post holder will take part in the rotational holding of the CAPA emergency phone. This is a multi-faceted role for anyone interested in developing their experience in both student services and programing in the exciting and rewarding field of international education.

The ideal assistant is typically an outgoing, highly flexible individual who is organized and has strong attention to detail and time management skills. This individual must be comfortable working with students from a variety of social and economic backgrounds, comfortable planning events autonomously, and dealing with different suppliers and vendors to develop relationships. He or she will also be required to work some evenings or weekends in order to attend extracurricular student events.

Key Responsibilities

Program Services Support

  • Program planning, bookings, and scheduling, including creating pre-arrival materials for distribution to students and faculty in the US, as well as arrival documents to be distributed upon arrival in the UK
  • Assisting in the creation of program calendars
  • Assisting in the creation of detailed itineraries for customized programs
  • Collaboration with the Manager of Program and Student Services on detailed program planning and regular discussions on each program requirement
  • Update and work within a tracker for all customized programs and booking requirements

Visiting Faculty Support

  • Assistance in securing visiting faculty housing if required
  • Provide support to visiting faculty, including organizing field studies for individual programs, making bookings, and maintaining program-related communications to students and faculty
  • Accompanying faculty on field trips
  • Create welcome packs and goodbye/thank you gifts for visiting faculty
  • Create and maintain field trip-related documents for students and visiting faculty, in conjunction with the London Academic Management Team
  • Sit in on weekly visiting faculty meetings, ensuring minutes are taken and meetings are followed up via email

Student Support

  • Provide student service support to the Resident Director, Manager of Program and Student Services, and Student Affairs Advisor
  • Respond to student queries and problems as they arise; collaborate with other members of the Student Affairs team to handle the volume of student advising issues and utilize internal and external support services when necessary
  • Play a very active role in the arrival and induction period for students. This includes airport transfers and housing check-ins, leading walking tours, delivering arrival orientation sessions, attending and helping to manage arrival receptions and dinners, and giving welcome speeches to students and faculty when required
  • Assist when necessary with arrival/welcome packs for students
  • Assist when necessary with organizing student enhancements (travel fair, including Global Cities trips, marketing, and registration, for example)
  • Be in possession of the CAPA emergency phone on a rotational basis with other staff members, providing 24/7 support when on-call and assisting students in the event of emergency situations
  • Regular attendance at a variety of student events and activities, including some outside of normal business hours. These include arrival and departure receptions, mid-term dinners, and various cultural activities

Other

  • Contribute to arrival, mid-term, and end-of-program reports in conjunction with other staff members/departments
  • Participate in weekly cross-departmental meetings focusing on program updates, scheduling, and staffing
  • Provide additional coverage at CAPA’s front desk on occasion, as required, including covering of late shift as necessary
  • Track budget and spending associated to programing

Qualifications

Required:

  • Demonstrated customer services skills and a passion for working with people, particularly undergraduate students
  • Exceptional communication skills
  • Strong time and event management skills
  • Superior organizational skills and attention to detail
  • Ability to stay calm under pressure and handle difficult situations, demonstrating strong problem-solving skills
  • Ability to work well independently as well as across departments
  • A high level of proficiency in computer software, particularly Microsoft Office (including Word and Excel)
  • Familiarity with databases
  • Basic level of technical ability with computer and audio/visual equipment
  • High degree of flexibility and a willingness to work outside of regular office hours at busy times of the year as well as when attending events or dealing with urgent student issues
  • The legal right to work in the UK

Preferred:

  • Experience working with students
  • Knowledge of the US education system

Hours

This is a fixed-term position beginning 2nd January 2020 to 31st July 2020. Standard hours are 37.5 hours per week between 9:00 AM to 17:30 PM, Monday to Friday. Due to the nature of the study abroad field, some evening and weekend work will be required.

How to Apply

Join our team! To apply, please submit your CV and cover letter with salary requirements HERE.