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Careers

Go Beyond! Join the CAPA Community!

What gets you up in the morning? What makes you excited to start the day? At CAPA The Global Education Network, our remarkable employees collaborate and innovate across multiple locations and time zones every day to promote highly experiential and personalized international education programs and internships. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Sydney, and Shanghai.

Our careers integrate our diverse identities, talents, passions, and experiences. Our culture is centered around the total employee experience – who we are, what is meaningful to us and to our students and partners, and how we can best contribute to reach our full potential and to achieve our organizational goals. We are leaders at every level. We welcome everyone’s voices and ideas, and we help each other out, in order to tackle our greatest work and industry challenges.

If you want to develop your career success in an entrepreneurial, globally networked and FUN environment, please join us! We offer generous benefits, including paid time off, health and disability insurance, retirement savings plans, wellness, staff socials, training and development, and more.

Go beyond your average job and explore our opportunities at CAPA!

Open Positions in the United States

Director of Human Resources & Administration  
Director of Human Resources & Administration
 
Organizational Overview
CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai and Sydney. CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.
 
General Description
The Director of Human Resources and Administration is responsible for leading the people operations and core HR and administrative functions of the company across eight locations. Both strategic and hands-on, this role reports to the President/CEO and works closely with all departments throughout the organization to provide consultative support on all aspects of HR, including organizational culture, structure, engagement, training and development, compensation, benefits, payroll, policies and procedures, talent management, staffing and recruitment, and HRIS technology. The ideal candidate will be an exceptional HR senior manager with a proven track record of success to lead and drive HR strategy in our fast-paced, high-growth, global environment. This position is based in Boston, Massachusetts.
 
Essential Duties and Responsibilities
  • Lead the HR and headquarters administration function, providing strategic direction and practical support to Boston-based staff as well as to remote staff based in eight international centers with the expectation that the number of international centers will grow in the future.
  • Work closely with leadership throughout the organization to develop and translate CAPA’s strategic business plans into operational plans, implementing innovative policies, programs and practices that align with company goals and support a dynamic, results-oriented culture.
  • Direct goal setting and performance management, setting performance and accountability standards and KPIs, and identifying and implementing individual and organizational training and development programs.
  • Design and implement talent management and leadership development programs, ensuring internal bench strength and succession planning.
  • Develop and implement progressive and proactive compensation programs to provide motivation, incentives and rewards for effective performance and to ensure internal equity and external competitiveness.
  • Consult, coach and guide managers and employees on HR policies, practices and procedures; review existing HR policies and practices and make recommendations to promote organizational consistency and legal compliance regarding federal, state and applicable international regulations.
  • Manage and resolve employee relations issues in a manner consistent with company culture, policies, business needs, and domestic and international laws.
  • Develop staffing strategies and practices to effectively identify, recruit, onboard, and retain talent within and outside of the organization in a competitive marketplace.
  • Manage HR information systems and deliver HR analysis, reports and metrics to executive leadership to ensure effective HR management and to optimize company decision-making.
  • Working closely with the Finance team, oversee the administration of payroll services (e.g. global payroll processing, payments to insurers and 401k and pension providers, etc.).
  • Annually evaluate and renew benefit designs and plans, negotiating with external vendors to achieve high-quality, cost-effective solutions.
  • Manage other areas such as employee communication, crisis management, and health and safety.
  • Organize company events and social outings for the Boston office; chair and contribute to committees in the planning and implementation of large staff events in overseas locations.
  • Manage the budget and other financial measures of the HR Department.
  • Manage a team of three people and plan for continual improvement of the efficiency and efficacy of the group as well as provide individuals with professional and personal growth and opportunities where possible.
  • Develop programs to encourage applicants and employees of all backgrounds and to foster a sense of global community to ensure a respectful, inclusive workplace.

Qualifications

Required:
  • Bachelor’s degree required, preferably in human resource management, business, organizational development, or related field
  • Minimum of 10 years of HR experience with at least 5 years of management experience at a progressive and growing company
  • Demonstrated HR functional knowledge to guide and support the development of HR strategies that will attract, develop and retain talent to drive the organization’s business goals and objectives
  • Exceptional written and verbal communication skills
  • Excellent interpersonal skills with ability to develop strong working relationships across all levels and functional areas
  • Strong customer-service orientation and problem-solving skills
  • Solid organization and project management skills with ability to effectively administer and prioritize multiple HR activities, programs and processes
  • Comfortable working both independently and in a team environment, within and across departments to meet established target-based performance goals
  • Comprehensive knowledge of U.S. state and federal laws as well as the ability to research and develop a working knowledge of employment laws in other countries in which CAPA is based
  • Training and development experience with ability to lead people to the next level in a growing organization
  • Proficiency in computer skills including Microsoft Office 365, ADP, BambooHR, and other HRIS databases; aptitude for new technology

Preferred:

  • SPHR or GPHR certification
  • Experience working with non-U.S. locations
Hours

This is a full-time role. Standard schedule is 37.5 hours per week, 9:00 to 5:30, Monday to Friday. Due to the nature of the study abroad field, additional time beyond regular office hours and work on weekends and holidays is to be expected in this role.

How to Apply

Join our team! To apply, please send a cover letter and resume highlighting salary requirements HERE (include Director of HR & Administration in subject line).

CAPA: The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.

Institutional Relations Manager - Mid-Atlantic  
Institutional Relations Manager - Mid-Atlantic

Candidate must reside in one of the following states: Pennsylvania, Maryland, District of Columbia, Delaware, Virginia, or West Virginia

Organizational Overview

CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description

The Institutional Relations Manager (IRM) is a sales role responsible for business development as well as for maintaining and growing existing institutional partner relationships within the Mid-Atlantic Region of the US, specifically including, but not limited to, the states of Pennsylvania, Maryland, District of Columbia, Delaware, Virginia, and West Virginia. Ideally, the IRM is based out of their home office within this assigned region.

In addition to cultivating new relationships with universities and colleges, the IRM works with CAPA’s current partners to develop new business streams by approving new CAPA programs, developing custom programs, and increasing student enrollments.

The ideal candidate will be a target-driven strategic thinker who is highly self-motivated and able to collaborate and function as a productive team member across departments. This position reports to the Regional Manager of Institutional Relations.

Key Responsibilities
  • Assess business opportunities, establish goals, and take ownership for growth within your assigned region.
  • Develop and manage strategies to exceed growth targets.
  • Consult with U.S. universities and colleges to develop strategic partnerships to allow their students to access CAPA’s study and intern abroad programs.
  • Develop customized program opportunities with institutions in CAPA locations, utilizing extensive knowledge of best practices and expertise in academics, internships, and student services.
  • Attend study abroad fairs and related university events to generate leads to hit enrollment targets.
  • Develop, establish, and maintain relationships with study abroad professionals, administrators, and faculty at partner institutions.
  • Raise brand awareness by meeting with current and prospective partners, presenting papers and participating in sessions at national and regional conferences.
  • Work in conjunction with multiple departments within CAPA, both domestic and international, to support our current partnerships and to look for opportunities to generate new ones.
  • Assist partners by guiding their program development efforts, supporting recruitment, communicating CAPA updates, handling special requests, and providing creative solutions to complex programming.
  • Travel domestically 25-40% of the year, depending on peak seasons.

Skills and Experience

Required

  • Proven track record of success in sales, consistently exceeding targets
  • Ability to think strategically and problem solve
  • In-depth understanding of higher education landscape and best practices in education abroad
  • Exceptional communication and relationship-building skills with broad range of clientele
  • Strong written, verbal, and presentation skills
  • High level of competitive drive, self-motivation, initiative, enthusiasm, and flexibility
  • Strong customer service orientation
  • Comfortable working both independently and in a team environment, within and across departments to meet established target-based performance goals
  • Ability to manage multiple tasks in conjunction with a heavy travel schedule (40% during peak seasons)
  • Ability to network with peers and contacts to seek new relationship opportunities
  • Good working knowledge of Microsoft Office programs and comfortable working in a contact management system and other database applications, ideally Salesforce and HubSpot
  • Valid driver’s license and ability to drive long distances
  • BA/BS required

Preferred

  • Minimum of 5 years’ experience working in sales to universities
  • Experience working remotely
  • Close proximity to major airport due to travel requirements
Hours

This is a full-time position. Standard work schedule is 37.5 hours per week, 9:00 to 5:30, Monday to Friday. Due to the nature of sales and the study abroad field, additional time beyond regular office hours and work on weekends and holidays is to be expected in this role.

How to Apply

Join our team! To apply, please submit your cover letter and resume highlighting your salary requirements HERE (include IRM in subject line).

Marketing and Institutional Relations Assistant  

Marketing and Institutional Relations Assistant

Organizational Overview

CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description

CAPA is seeking a Marketing and Institutional Relations Assistant based in Boston. The primary focus of the Marketing and Institutional Relations Assistant is supporting the Institutional Relations and Marketing teams, ensuring the smooth-running success of our study abroad fairs, shipping needs, and providing conference support. This position reports to the Director of Marketing.  

Essential Duties and Responsibilities

  • Marketing fulfillment and shipping
  • Administrative support activities, including campus event scheduling and tracking, coordinating contract signatures, and other office administrative support
  • Salesforce updates and data entry
  • Handle marketing inventory and supplies
  • Coordinate scheduling of social media posts in HubSpot
  • Attend assigned study abroad fairs, conferences, and campus visits as a CAPA representative
  • Take and distribute minutes for Institutional Relations team meetings
  • Assist with conference and event planning and execution
  • Assist with content development and editing/proofreading
  • Conduct competitor market research
  • Support in the creation of presentation materials
  • Execute other projects as assigned.

Qualifications

Required

  • Bachelor’s degree or equivalent work experience
  • Exceptional verbal and written communication skills
  • Excellent customer service and networking skills
  • Strong organizational skills and attention to detail
  • Demonstrated ability to juggle multiple projects simultaneously and work under tight deadlines
  • Proficiency in computer software particularly Microsoft Office: Word, Excel, and PowerPoint
  • Aptitude for working with databases or CRM systems
  • Strong aptitude for editing and proofreading
  • Ability to work well independently as well as in a team environment
  • Highly collaborative and able to identify areas for additional collaboration across departments

Preferred

  • Study abroad experience or interest in the field of international education
Hours

This is a full-time role. Standard schedule is 37.5 hours per week, 9:00 to 5:30, Monday to Friday. Due to the nature of the study abroad field, additional time beyond regular office hours and work on weekends and holidays is to be expected in this role. 

How to Apply
Join our team! To apply, please send a cover letter and resume highlighting salary requirements HERE (include Marketing and Institutional Relations Assistant in subject line).
 

CAPA: The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status. 

Program Manager  

Program Manager

Organizational Overview

CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.

CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description

As a CAPA Program Manager, you will act as the primary pre-departure contact for students enrolling on CAPA’s programs. You will also provide recruitment, enrollment, and advising support to CAPA’s partnering college and university study abroad administrators who send groups of students on CAPA programs worldwide. You will work closely with program developers and on-site staff to communicate about contracted services and program details. You will assist in facilitating contracted program components within the parameters of the established budget.  You will work closely with visiting faculty leading customized programs on all aspects of the program including the management of their own and their student’s expectations about the program experience.

Key Responsibilities

Conversion Management

  • Manage relationships and communication with the study abroad administrators and visiting faculty on topics including recruitment strategy, student enrollments, advising questions and concerns, and student issues that arise while a student is on a CAPA Program.
  • Work in partnership with the CAPA Institutional Relations team and Student Admissions team to monitor partnering institutions enrollment numbers and provide feedback on where additional recruitment support and campus visits may be useful to reach and exceed targeted enrollment numbers per term
  • Collaborate with the CAPA marketing department to develop and maintain program/university specific marketing materials, customized websites, lead generating communication plans and other collateral.
  • Guide prospective students from partnering colleges and universities through program enrollment process.
  • Ensure all necessary program materials are complete and ensure each student meets the required program admissions requirements.
  • Build and maintain university specific online application portals.

Pre-Departure Advising

  • Provide guidance and support on the international internship application process for programs that include this experiential component.
  • Advise students on visa requirements and the visa application process.
  • Provide a high level of customer service support to our students, answering any pre-departure questions they might have via phone and email to prepare them for their time abroad.
  • Establish and maintain pre-departure communication plan and timeline for all students admitted on customized programs as well as faculty leading programs.
  • Manage program related concerns that arise from students, university administrators and the parents of participants.
  • Work with other members of the pre-departure services team to update, develop, and create new program advising materials as necessary.
  • Hold scheduled meetings with the overseas coordinators to discuss and receive updates on student applicants and relevant services such as housing, academics, and internships.

Crisis Management

  • Manage relationships and communication with the study abroad administrators at partnering colleges and universities on topics including overseas crises, and student issues that arise while a student is on a CAPA Program.
  • Provide emergency support to callers on the emergency mobile (weekly rotation).
  • Participate in annual crisis management and emotional first aid training.

Finance Support

  • Work closely with finance department to confirm individual student payments and communicate any nuances to billing process.
  • Provide students with necessary information related to financial aid and financial resources that are available to students to help them pay for their program costs.
  • Work closely with the student accounts department to review group and individual payment activity.
  • Provide oversight of program budgets and manage in tandem with international teams.

Recruitment Support

  • During high lead volume periods program managers will assist with lead follow up by phone and email.
  • The person who will be assuming the program manager position will spend the first six months supporting the recruitment team with student lead follow up in addition to training on the program management role for which a full transition will take place in January 2020.
Qualifications
  • BA/BS degree required
  • Strong organizational, communication, leadership, and customer service skills
  • Strong written, verbal and presentation skills
  • Prior experience with working with university students and faculty a plus
  • Prior experiencing working within budgeted parameters.
  • Desire to work in a team environment both in and out of your department
  • Enthusiastic, outgoing personality, always willing to lend a helping hand
  • Some domestic travel required; driver’s license preferred

Hours

This is a full-time position. Standard work schedule is 37.5 hours per week, 9:00 to 5:30, Monday to Friday. Due to the nature of sales and the study abroad field, additional time beyond regular office hours and work on weekends and holidays is to be expected in this role. 

How to Apply

Join our team! To apply, please email a cover letter and resume highlighting your salary requirements HERE (include Program Manager in subject line).

Open Positions at our Global Program Sites

Chief Academic Officer (London)  

Chief Academic Officer (London)

Organizational Overview

CAPA: The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai, and Sydney.

CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative on line learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.

General Description

CAPA seeks a leader to deliver excellence and the highest standards of best practice in learning abroad in all areas of academic affairs and administration for the organization. The Chief Academic Officer is a key member of the executive team who will oversee academic programming and will develop and manage faculty in ensuring strong academic results and positive personal and professional development for all students. Additionally, this individual will define strategy, and will facilitate and communicate integrated plans for business development and growth in all areas across the organization, including expansion plans. The Chief Academic Officer will reside in London and will report to the President/CEO in our Boston headquarters.

Key Responsibilities

Academic Management and Curriculum Design

  • Oversee CAPA’s academic standards and student learning outcomes across the organization
  • Oversee the global academic management team in matters of performance and KPIs, curriculum development, programming, academic advising, faculty management, and quality evaluation
  • Align CAPA’s strategy for curriculum design and development with future growth plans to ensure our courses and products are positioned to achieve the organizations expected revenue and enrollment growth
  • Support faculty in establishing, prioritizing and implementing programs that are aligned to CAPA’s mission
  • Provide regular, actionable feedback on instructional leaders; provide professional development opportunities that are aligned to organizational goals and responsive to individual needs
  • Build strategies to further develop CAPA’s globally networked platform to reach new institutions and markets
  • Promote CAPA’s globally networked learning objectives, optimizing the use of technology via CANVAS/LMS
  • Serve as the CAPA liaison with the Academic Advisory Board and oversee all external reviews
  • Serve as Chair, Curriculum Committee and Chair, Enrollment Management Committee
  • Represent CAPA’s academic strategy on college and university campuses in the US and abroad; lead and host site visits and workshops from prospective and current partners from US institutions, presenting the mission and benefits of CAPA programs in all locations to senior decision makers
  • Travel to conferences and US institutions to facilitate the fulfillment of partnership agreements, including agreements with local universities, as well as universities based in the US to build CAPA’s institutional network. This will generally be 25% of the time.
  • Responsible for the quality assurance strategy and for educational oversight with the Quality Assurance Agency, including regular review and implementation of the action plan (course evaluations, faculty self-assessment, peer review, and QAA reporting)
  • Set and manage substantial budgets associated with curriculum, instruction, and student activities/supplies
  • Ensure all registrar and copyright compliance requirements are managed appropriately across the academic affairs team
  • Manage all School of Record (SOR) and Library of Record (LOR) strategy, relationships and agreements for the organization
  • Drive international academic initiatives, including along with academic leadership from other CAPA centers worldwide
  • Prepare departmental reports for the Executive Team, the Board of Advisors, and the Academic Advisory Board as required
  • Proactively manage a variety of special projects, maintain deadlines, and track and report progress
  • Foster a supportive and positive culture while ensuring accountability

Academic Leadership

  • Collaborate with the President/CEO to ensure academic vision is aligned with expected growth of the organization
  • Monitor and evaluate the effectiveness of academic programs through a newly established evaluation system
  • Design and implement the organization’s academic priorities and goals in collaboration with the Global Academic Management Team
  • Provide leadership and support on adopting research-proven pedagogy and standards-based instructional practices
  • Oversee hiring of highly qualified faculty and staff who excel at meeting the academic, social and emotional needs of students
  • Teach as part of the CAPA London Program (optional)

Assessment and Data Strategy

  • Review data with faculty to identify strengths, growth areas and corresponding action plans based on formal and informal assessments
  • Ensure student data is analyzed regularly and is used to inform lesson planning
  • Lead the process for administering assessments and disseminating assessment results to management and staff

Academic Internships

  • Assume line management of the Vice President of Global Internships. The Chief Academic Officer has oversight of global internships provision and connections to internship curriculum.

London Centre Management

  • Provide executive senior leadership to all departments within the London centre, ensuring collaboration and a seamless, high-quality experience for students and visiting faculty
  • In collaboration with the Vice President of Global Operations, will support London based crises and student disciplinary issues as required; will also provide input to develop and implement policies and standard operating procedures for the London centre
  • Act as a key member of CAPA’s crisis management team, contributing to the regular review and updating of our response policies
  • Serve as a member of relevant committees (e.g., disabilities, orientation planning committees)
  • Collaborate closely with the US pre-departure team to ensure clear communications and a quality experience for students throughout their pre-departure and overseas experience

Skills and Experience

  • 8-10 years of experience in senior management and/or higher education administration
  • PhD in relevant field; preferably in international education and study abroad
  • Expert knowledge of and/or experience in US higher education
  • Prior success managing a team to work collaboratively and to achieve individual, team and organizational goals
  • Proven experience in a fast-paced, demanding entrepreneurial environment
  • Senior fiscal management experience
  • Exceptional communication and interpersonal skills, along with demonstrated success communicating effectively with all levels within and outside the organization
  • Proven ability to work across departments, building an environment of collaboration
  • Excellent organizational skills and strong ability to prioritize multiple tasks and special projects
  • Ability to work autonomously, while managing interdependencies
  • Entrepreneurial problem-solver with a focus on driving results and continual improvement
  • Ability to work to deadlines and adapt a flexible approach to meet the needs of the business
  • Ability to handle situations discreetly, diplomatically, ethically, and professionally
  • Facility with managing significant budgets and negotiating favorable rates and contracts
  • Aptitude towards executing responsibilities with a sense of urgency and follow-through
  • Ability to work to deadlines and adapt a flexible approach to meet the needs of the organization
  • A high level of proficiency in computer software, particularly Microsoft Office, Salesforce/CRM and CANVAS/LMS
  • Solid working knowledge of educational technology is preferred
  • Ability to travel domestically and internationally, up to 25%
  • The established legal right to work in the UK

Hours of Work

This is a full-time position, with a significant amount of time on campuses and in classrooms. Due to the nature of this role and the study abroad field, additional time beyond regular office hours and weekends and bank holidays is to be expected.

How to Apply

Join our team! To apply, please submit your CV and a cover letter with salary expectations here (include CAO in the subject line)

Program Manager (Barcelona)  
Program Manager (CAPA Barcelona)
 
Organizational Overview
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 40 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, Hong Kong, London, Shanghai and Barcelona.
 
The CAPA Barcelona program is based at the IAU center on Rambla de Catalunya. Students have the opportunity to enroll in courses taught by CAPA and IAU or CAPA-hosted programs with courses taught by visiting US faculty. Part-time unpaid internships for academic credit are also offered. In all cases, academic credit is granted by the student’s US institution or CAPA’s school of record in the US. In addition to the academic programming, CAPA also provides housing, co-curricular and extracurricular activities, and a full 24-hour on-site support and advising program.
 
General Description
CAPA is currently seeking a full-time Program Manager for its Barcelona Program. Reporting to the Vice President of Global Operations based in London with dotted lines to the VPs of Academic Affairs and Internships, this role will have overall responsibility for all areas of CAPA’s programming in Barcelona.
 
The three key aspects of the Barcelona programs for which the Manager will be responsible are Program and Student Services, Internships and Academics. Program and student services involve the care and support of CAPA’s students living and studying with CAPA Barcelona, including health and safety and on call crisis management support, housing, educational excursions and events outside of the classroom. CAPA also researches, develops and places a large percentage of the overall student population into part-time unpaid internships/work placements for academic credit. Academic areas include quality assurance of all courses, integration of CAPA’s student learning and development outcomes within all aspects of programming, including through CAPA’s My Global City co-curricular programming and program excursions, the development and implementation of opportunities for students to reflect upon, unpack and articulate their learning, the management of all academics and teaching for custom programming, and academic advising in conjunction with IAU’s staff.
 
The role requires an effective manager with leadership skills, a hands-on and student-focused approach, and the ability to act strategically to ensure students receive the quality of support and guidance required to achieve a meaningful learning abroad experience. The CAPA Manager in Barcelona will work closely with the Director and other staff at IAU to ensure student support and interconnection with all students at the center.
 

Skills and Experience

Required:
  • Five years’ experience minimum within a leadership position and a proven track record successfully managing and motivating a team
  • Master’s degree or higher
  • Exceptional customer service skills
  • Highly developed communication and presentation skills with experience in public speaking
  • Ability to build and maintain successful relationships at all levels
  • Confidence to manage, and the ability to remain calm, in challenging situations
  • Excellent organizational and time management skills
  • Experience working with budgets and basic financial reporting
  • Proven negotiating and research skills
  • Proficiency in Microsoft Suite
  • The existing legal right to permanently work in Spain

Preferred:

  • Experience within higher education administration or overseas student care
  • Experience and/or training in crisis management or health and safety

As this is a management level role, a high level of commitment and flexibility is required.

How to Apply
Join our team! To apply, please email a cover letter and resume with salary expectations to: CAPA application (include Manager, Barcelona in the subject line).